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RETURN POLICY - If you wish to return a product you must obtain a Return Merchandise Authorization (RMA) number. Generally, there is 25% restocking fee on all returned items. All authorized returns must be accompanied in their original condition with original receipt and a Return Merchandise Authorization (RMA) number.

No returns on literature and books, electrical, special order or fabricated items and some large items. No refunds or exchanges after 20 days from date of purchase. Not responsible for any damage that occurs during shipping.

The form must be submitted within 20 calendar days from your invoice date. An RMA number is valid for 15 calendar days from issue date. Products received by Karpartz.com Inc. with an expired RMA number will be refused and returned to Customer at Customer’s expense.

No returns of any type will be accepted without an RMA number and All Returns must be shipped prepaid via any common carrier (i.e. UPS, FedEx). Tracking information is required.

Karpartz.com reserves the right to refuse any return that is not 100% complete, in re-saleable condition (packaging has not been damaged or defaced), and includes original packing material, manuals, blank warranty cards and other accessories provided by the manufacturer.

USED PART REPLACEMENT POLICY - “Part Replacement” is subject to the conditions and limitations set forth on both this certificate and corresponding invoice. “Part Replacement” period is “Silver” unless specified on front of corresponding invoice. “Silver” “Part Replacement” is for three (3) months or 3000 miles, whichever occurs first, effective from the date printed on corresponding Invoice. All claims must be made within the time period stated on this invoice and must be accompanied by the ordinal sales invoice and this signed certificate. Any cores must be returned within thirty (30) days of purchase to receive refund. “Part Replacement” is not transferable to any other party and is subject to verification. Vehicle Identification Number (VIN), mileage, year and make of vehicle must be documented on front of corresponding invoice.

“Part Replacement” is limited to the time period specified on the front of the corresponding invoice or twelve thousand (12,000) miles per anniversary year of length or “part Replacement”, whichever occurs first. Any part may be limited to 2 replacements. Parts are covered by “Part Replacement” under normal driving conditions. “Part Replacement” may be void if the parts are used on: hi-performance vehicle, race car (or regular car used for street racing), police car, taxi, 4x4 or vehicle used for purposes other than normal road transportation. “Part Replacement” is void if engine, transmission, rear end or any other part is disassembled before our inspection. Return may he refused and “Part Replacement” may also be voided if there is missing or altered parts upon return. Any part that is OVERHEATED will not be covered under “part Replacement”. All identifying mark(s) must remain on any part. Any part returned that qualifies for “Part Replacement”, will either be replaced, repaired or purchase price refunded at the discretion of the seller.

“Part Replacement” does not include any down time, transportation expense or towing involved in any part sold. The “Buyer” agrees that no other remedy including but not limited to, incidental or consequential loss, shall be available to the “Buyer”. “Buyer” is responsible for all reasonable attorneys’ fees, and other costs necessary and incurred in collecting any dishonored payments or unpaid balance owed including interest at the legal interest allowed by the state of Florida. Venue shall be in the county of the “Seller.

Product Safety - All merchandise must be inspected by buyer for defects or safety hazards. “Seller” states that he in no way guarantees or warrants merchandise for apparent or non-apparent safety hazards and affirmatively states that merchandise sold may have safety hazards and it is the responsibility of the “Buyer” to inspect for actual or latent safety hazards or hire an expert to so inspect.

Installation and Maintenance– All parts must be installed by an ASE certified mechanic to be covered under “Part Replacement”. Installation and maintenance referenced in the “Parts Replacement Policy” must be documented (and must include the Vehicle Identification Number (VIN), mileage, year and make of vehicle and date) and performed by an ASE certified mechanic. All installation and maintenance receipts must be made available to “Seller”. Improper installation may void “part Replacement”. Not servicing vehicle every 3500 miles may void the “Part Replacement”

“Part Replacement” claims must be authorized by your salesman prior to having repair done, If at any time u are unsure what step to take next to protect your “Part Replacement” notify your salesperson immediately, Failure to follow the above required procedures may result in voiding “Parts Replacement”.

PRIVACY POLICY- Our dedication is to you, our customers. We value the trust you place in Karpartz.com. Accordingly, it is our top priority to ensure that your experience at www.Karpartz.com is safe and private. Since Karpartz.com's inception, we have kept all customer information private. At Kapartz.com, we respect your need for privacy and keep any information that you share with us in confidence. All personal information that you provide to Karpartz.com held in the strictest confidence, and is used solely to improve our service to you, the customer. Karpartz.com does not sell, rent, or loan any personal information about its customers to any outside party at any time. We will never call you and try to sell you something.

No spammer will get your e-mail address from us. No junk mailer will get your postal address from us. No phone solicitors will get your phone number from us.

What will we do with your information? We will email you or call you when we have a question about a part you are requesting. Also, we will call if you have placed an order and there is a problem processing your order or your payment. We prefer to communicate by e-mail even in these cases.

In short, we use your personal information only to serve you better. We want you to be comfortable contacting us or placing an order with us. We want you to be confident that placing an order will not unleash a barrage of phone calls or spam.

This site does not not use cookies or require scripting (javascript or VB script) to be enabled on your computer. We also do not use ActiveX ot Java Applets.

NEW EMAIL COMPLIANCE RULES - In light of the CAN-SPAM Act of 2003, which governs spam email as of January 1, 2004, Karpartz.com has compiled this set of rules that will apply to Karpartz.com customers with respect to (a) email that contains Karpartz.com served and/or tracked links, (b) email that directs recipient to a Karpartz.com served and/or tracked link, (c) email sent to Karpartz.com and/or other members of the Karpartz.com network:

No Misleading Headers or Other Masking of Email Origin - An email may not include falsification of header information, false registrations for email accounts or IP addresses used in connection with email ads, and retransmissions of an email ad for the purpose of concealing its origin. A subject heading of the message likely would mislead a reasonable recipient as to the contents or subject matter of the message.
Email Ads Must Contain Clear Identification - Messages containing advertisements or solicitations must be identified as such, and do so by "clear and conspicuous" means. Further, the sender must identify itself as the initiator and sender of the email including company name, email and physical address and phone number. As a member of the Karpartz.com network, customers agree to comply with all laws. Accordingly, Karpartz.com and its customers are not procuring or inducing any other customer or third party to promote or allow the promotion of Karpartz.com or one of its customers in violation of the Act. Neither Karpartz.com nor the person, whose goods or services are contained in a link served by Karpartz.com, whether such link is in an email or the email recipient is directed to such link, shall be considered to have initiated such an email or to have been the sender of such an email.
Effective Method of Opt-Out of Future Mailings - Senders of emails covered by the Act must give recipients an effective means of requesting not to receive future email ads from that sender. Effective means include:

(a) Giving the recipient the ability to send a reply message or other "Internet-based communication" (such as a link to a Web site where the recipient registers it opting) enabling the recipient to opt-out of future emails from the sender,

(b) Keeping the opt-out means used viable for at least 30 days after the original message is sent, and

(c) Ceasing transmission of email ads to that recipient no later than 10 business days after receipt of an opt-out request.

No Sale or Transfer of Opted-out Email Addresses - Email senders, or any other person who is aware of an opt-out request, are generally prohibited from selling or otherwise transferring email addresses of persons who have opted-out.
No Sexually Oriented Material in Email Messages - Emails that contain sexually oriented material may not include a Karpartz.com served and/or tracked link or direct the recipient to a Karpartz.com served and/or tracked link.
No Random Generation of Email Addresses - You are responsible for knowing the source of your email list. No list and emailings may contain email addresses obtained by the use of a program for random generation of email addresses, and/or "scraping" Web sites or online services.
No Invalid Email Account Generation - Senders may not use scripts or other automated means to register for multiple email accounts or online user accounts from which to transmit emails.
No Unlawful Retransmission of Emails - Senders are prohibited from relaying or retransmitting emails from a computer or computer network that was accessed without authorization.

Karpartz.com's policies are not intended to provide legal advice and do not summarize all impacts of non-compliance with the Act. In addition, the CAN-SPAM Act authorizes the Federal Trade Commission to clarify the Act through studies, reports, and rulemaking. And as this occurs, Karpartz.com may update these rules and re-publish them.

No Use of Our Site by Persons Under 13

In accordance with United States law pertaining to collection of personal information from minors, no person under 13 should disclose information on this site. The Help Area (the interactive message boards) comply with COPPA guidelines and require that anyone under the age of 13 print a predesigned parental permission form and mail it to the address listed, complete with parent's signature as authorization that their child may use this service. Anyone may freely browse the Help Area for assistance without parental permission, but children under age 13 may not post messages. They may only read unless and until COPPA guidelines have been satisfied and parental permission is obtained by DVDHelp.us in writing. You may learn more about protecting children's privacy online by visiting www.ftc.gov/kidzprivacy.

COPYRIGHT - All site design, text, graphics, interfaces and arrangements contained at this site are the property of Karpartz.com ALL RIGHTS RESERVED. Permission is granted to electronically copy and to print on paper, portions of this site for the sole purpose of placing and order or using this site as a shopping resource. Any other use of the materials on this site, including reproduction, modification, distribution or publication is strictly prohibited.

TRADEMARKS - All service marks, trademarks and trade names are proprietary to Karpartz.com or other respective owners that have granted the right to use such marks.

DISCLAIMER - The information, products, materials and services contained in this site, including without limitation, graphics, text and links are provided on an "As Is" basis with no warranty of mechantability, fitness for a specific use or representation of accuracy.

EXTERNAL SITES - This site may contain links to other sites that are owned and operated by third party vendors and others. You acknowledge that Karpartz.com is not responsible for the availability, content, texts, graphics, information or any actions or damages from any external site. You must contact the site administrator or Webmaster for those sites if you have any concerns regarding those links.

LIMITATION OF LIABILITY - In no event shall Karpartz.com be liable for any direct, indirect, incidental, punitive, consequential or any other damages whatsoever, whether in action or under contract, tort or otherwise. Under no circumstance, including, but not limited to, negligence, shall Karpartz.com be liable for any damages that result from the use of, or inability to use, the information, materials or products contained in or purchased from this site. Further, Karpartz.com shall have no liability or responsibility for any delay in the delivery, installation or use of the products, as well as the service life of the products, performance, applicability for the use intended, proper installation, or the accuracy of information provided. Karpartz.com has no liability for any computer virus or other computer disruptions or damages to any software or hardware of any user of this site.

PRODUCT SAFTEY POLICY - All merchandise must be inspected by buyer for defects or safety hazards. “Seller” states that he in no way guarantees or warrants merchandise for apparent or non-apparent safety hazards and affirmatively states that merchandise sold may have safety hazards and it is the responsibility of the “Buyer” to inspect for actual or latent safety hazards or hire an expert to so inspect.

APO/FPO ADDRESSES Yes, we do ship to APO and FPO address via U.S. Postal Services (USPS) which usually takes about 10-15 business days. Choose the "USPS for A/FPO address" as the shipping method. The USPS does not currently track shipments. There may be 1-2 business day delay in shipping by USPS method since we have to physically drop off the packages at a Postal Office. All USPS packages are shipped with return signature required to confirm the delivery.

SHIPPING:

INTERNATIONAL SHIPPING : Currently, shipping is only available to USA addresses including Puerto Rico (PR), Guam (GM), and US Virgin Islands(VI).

Estimated UPS Shipping Charges for Single Items (USA)

• Actual charge depends on exact weight, size, shipping methods, and your distance from Houston, Texas.
• You will see the shipping cost before placing a firm order.
• You may change the shipping method and recalculate the shipping charge.
• Leave a note in the comment section of the order page if you have any question about the shipping charge.

• Shipping cost as a percentage of the total order amount goes down significantly with increasing total order amount.  The more you order, the more you save on shipping.
• UPS does not guarantee shipment to residential addresses or the week before Christmas.
• Cost of Fed Ex 3 Day Saver and US Postal Services (regular mail) tend to be similar to UPS 3 Day Select.
• Our shipping program sometimes does not calculate shipping correctly in the following situations: International including Canadian addresses, total weight of all items exceeding 100lb, and FedEx and USPS shipping methods.  Manual adjustment of shipping cost is often necessary in these situations. 
• UPS does not normally deliver on Saturdays.  Saturday delivery is very expensive.  It typically costs 50-100% more of the next-day air shipment with a minimum $25.
• Go to UPS.com for a more acurate estimate
  
• Q: Who do you ship with?

  A: We ship with FedEx and UPS as a rule. We will ship on your account with any company if you ask us to however it may delay your shipment. We also will ship upon request for domestic shipments with the United States Postal Service this too will delay your shipping as our pick up from USPS is not daily.

• Q: Where will you ship to?

  A: The United States and its territories. We now ship to Canada and Mexico for an extra fee..

• Q: Will you ship to an APO or a FPO?

  A: Yes, we can ship there with USPS Priority Mail. Standard Priority Mail rates will apply.

• Q: Will you ship with USPS for International Orders?

  A: Yes, however the post office does not give us a way to track packages with the exception of Express Mail when it goes outside of the United States. As a result we can not be held accountable for lost shipments when shipping with Air Mail. We will provide proof that the package was given to the postal service. This is the extent of the responsibility we can accept.

• Q: Your domestic shipping quote is way too high! Why?

  A: Many auto parts are large and bulky. This requires us to put the package weight to match the dimensional weight of the package. For example a package that is 25 inches by 25 inches by 7 inches - in the eyes of UPS, FedEx the Post Office and every other company out there this means the box is 30 pounds or more. Even if the actual weight is only 2 pounds the size makes it 30 pounds. The shopping cart does not know what else can or will go into that same box. If you order 2 of these antennas - the staff here knows that will go in one box and will still be the original dimensional weight of 30 pounds. The shopping cart however thinks that is now 60 pounds. The other options we had for this is to put the actual weight for an item so that the rate is more accurate for multiple of the same item purchased. However 90% of the customers only order one of a given item so we chose to base shipping on the single item. All of our orders are hand keyed, each one is reviewed for accuracy when it comes to shipping. If you ever have a concern about the shipping rate and you want to know a concrete rate BEFORE we charge your card, just note that in your order and we will send you an e-mail with the correct shipping total. Keep in mind that this could delay your order if you are not able to answer the e-mail with an approval before our shipping cut off time of 4 PM eastern time.

• Q: Your international shipping quote is way too high! Why?

  A: International orders are some of the most difficult orders to calculate shipping on. No matter who we go to for shipping no two locations in the world it seems are the same. For example a shipment to the UK for 5 pounds may be $25 but that same shipment to India would be $40. This along with the facts stated in the domestic shipping quotes being high with dimensional weight being a factor as well make International Shipping rates nearly impossible to give a estimate to. The best thing we can suggest is if you have an idea of what something weighs is to go to http://www.fedex.com and do a rate estimate from New Port Richey, Florida postal code 34653 to you. This will display the book rate for your order. Our rates are slightly better than book rate but that will help you make your decision on shipping. If you ever have a concern about the shipping rate and you want to know a concrete rate BEFORE we charge your card, just note that in your order and we will send you an e-mail with the correct shipping total. Keep in mind that this could delay your order if you are not able to answer the e-mail with an approval before our shipping cut off time of 4 PM eastern time. International shipments outside of North America have a $25.00 minimum charge. Canada and Mexico have a $20.00 minimum charge for Economy style shipping. Canada may also select ground shipping by UPS (Standard) shipping at rates starting out around $10.00.

• Q: What is up with this Residential Courier Delivery Charge (per package)?

  A: Any of the parcel companies, UPS, FedEx, DHL, Airborne etc charge more to deliver to a residence than they do to deliver to a business. This charge is a flat $1.75 charge that we have to pay to the company delivering your package. The only company that does not charge more is the post office. If you ask for postal delivery in your order comments the $1.75 fee does not apply. Remember there is no delivery guarantee with the post office though.

• Q: What is the deal with your delivery guarantee?

  A: For domestic shipments when you select that you want the package in 1 day, 2 days, 3 days or ground service - we guarantee that as long as the order was in our system before 4 PM eastern time, and we do not list the item as out of stock or back ordered you will have it when you asked for it or before. For example if you order a pigtail on Monday and you want it for 3 day delivery (by Thursday) we will ship it to you in order to make that dead line. This at times means you might get an overnight package from us if something happened to keep your item from going out. It also means that your item may come by any other service level to make that delivery commitment. If we have failed to meet your deadline selected when you place the order you can send us an e-mail and request a 100% refund of your shipping costs. This does not apply to things that would delay delivery such as a snow storm or other acts that would be out of our control or the control of our agent (UPS, FedEx etc). Also an attempted delivery that would have otherwise been within the delivery commitment window does count as making the guarantee.

• Q: I don't like a specific company, (eg UPS, FedEx) can I tell you who to ship with?

  A: Yes, note your request in the comments field. We do get some discounts with different types of service with each company. For example as a general rule of thumb our FedEx rates are more residential friendly than our UPS rates. So most residential shipments going with an air service are going to go FedEx. If you rather UPS we will honor your request however it may cause your rate for shipping to increase. We automatically ship with the lower cost company when shipping to you. Selecting an alternate company will never reduce your shipping quote.